P
Promudi AI

Cancellation Policy

We understand plans change. Here's our cancellation policy:

Cancellation Timeframes

More than 48 hours before service

  • Full refund of your deposit
  • No cancellation fee

    • 24-48 hours before service

  • 50% refund of your deposit
  • Cancellation fee may apply

    • Less than 24 hours before service

  • Deposit is non-refundable
  • Full cancellation fee may apply

    • How to Cancel

    1. Go to your Dashboard

    2. Find the booking

    3. Click "Cancel Booking"

    4. Select a reason

    5. Confirm cancellation

    Refund Processing

    Refunds are processed within 5-7 business days to your original payment method.

    Exceptions

    If you need to cancel due to an emergency, contact our support team. We handle each situation individually.

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