Refund Policy

We want you to be completely satisfied. Here's how refunds work:

When Refunds Apply

Cancellations within the free cancellation window

Service not provided as described

Provider no-show

Quality issues not resolved by the provider

1. Contact our support team

2. Explain the issue

3. Provide any relevant photos or documentation

4. Our team will review your request

5. If approved, refund is processed

Credit cards: 5-7 business days

Debit cards: 5-10 business days

Bank transfers: 3-5 business days

If you and a provider disagree on a refund, our support team will mediate. We review all evidence and make a fair decision.

For refund requests, email support@promudi.ai or use the Help button in your dashboard.

Our support team is here to assist you